gmene Terms & Conditions — Your Complete Player Agreement

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "gmene" or "the Platform" refers to the online gaming and sports betting service accessible at gmene.io, including all associated pages, products, features, and services.
• "Player" or "You" refers to any individual who registers for or uses a gmene account.
• "Account" refers to a registered gmene user account, including the associated BDT wallet balance, transaction history, and personal details.
• "BDT" refers to Bangladeshi Taka (৳), the sole currency of the gmene platform.
• "Bonus Funds" refers to any non-cash promotional credits, free bets, or bonus amounts credited to an account as part of a gmene promotional offer.
• "Real Funds" refers to actual BDT deposited into an account by the Player via bKash, Nagad, Rocket, Upay, or any other supported payment method.
• "Wagering Requirement" refers to the number of times a bonus amount or winnings derived from a bonus must be wagered before a withdrawal can be processed.
• "Services" refers to all gaming, betting, casino, promotional, and account management features available on the gmene platform.
• "Prohibited Territory" refers to any jurisdiction in which accessing online gambling services is illegal or restricted under local law.
• "KYC" (Know Your Customer) refers to gmene's identity verification process, which may be required before processing withdrawals or at any point deemed necessary for compliance purposes.

By accessing the gmene platform, creating an account, or using any service offered by gmene — including browsing game content, placing a bet, claiming a bonus, or initiating a deposit or withdrawal — you unconditionally accept these Terms & Conditions in their entirety.

These terms form the entire agreement between you and gmene with respect to your use of the platform. They supersede any prior representations, warranties, or agreements, whether oral or written, that may have been made in connection with the gmene services.

gmene reserves the right to update or amend these Terms & Conditions at any time. Continued use of the platform following any amendment constitutes acceptance of the revised terms. Players are encouraged to review this page periodically. The effective date at the top of this document will reflect the most recent revision.

If you do not agree to any part of these terms, you must immediately cease all use of the gmene platform and contact [email protected] to request account closure.

To register for a gmene account and access the platform's services, you must meet all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the platform:

• You must be at least 21 years of age. gmene strictly enforces the 21+ age restriction. Registration by persons under 21 is prohibited and will result in immediate account closure and forfeiture of any funds held in the account.
• You must be a natural person acting on your own behalf. Corporate accounts, proxy registrations, and accounts opened on behalf of a third party are not permitted.
• You must not be a resident of or accessing the platform from a Prohibited Territory where online gambling is illegal under applicable law.
• You must not be subject to any self-exclusion order, whether imposed voluntarily through the gmene responsible gaming tools or through any other mechanism.
• You must not be an employee, contractor, agent, or immediate family member of an employee of gmene or any of its affiliated software or payment service providers.
• You must provide accurate, complete, and current registration information. Any false, misleading, or incomplete information submitted during registration constitutes a material breach of these terms.

gmene reserves the right to request documentary proof of eligibility at any time, including government-issued photo identification, proof of address, and proof of ownership of any payment method used. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension or closure.

Each player is permitted to hold only one (1) registered account on the gmene platform. Duplicate accounts — including multiple accounts held under different names, email addresses, or payment methods by the same individual — are strictly prohibited. Any duplicate accounts identified will be closed and balances may be forfeited.

You are solely responsible for maintaining the confidentiality of your gmene account credentials, including your username and password. You must not share your login details with any third party under any circumstances.

All activities conducted through your gmene account — including bets placed, deposits made, withdrawals requested, and bonuses claimed — will be treated as authorised actions carried out by you. gmene accepts no liability for losses resulting from unauthorised access to your account where you have failed to maintain adequate security of your credentials.

If you suspect that your account credentials have been compromised or that unauthorised access has occurred, you must notify gmene immediately by emailing [email protected]. gmene may temporarily suspend your account pending investigation.

gmene reserves the right to close, suspend, or restrict any account at its sole discretion, including but not limited to cases involving suspected fraud, breach of these terms, suspicious wagering patterns, or failure to complete KYC verification within the required timeframe.

Players wishing to close their own account voluntarily may do so by contacting [email protected]. Any outstanding real funds balance at the time of voluntary closure will be returned to the Player via the original deposit method, subject to identity verification and compliance with these terms. Bonus funds that have not met applicable wagering requirements will be forfeited upon account closure.

All deposits into a gmene account must be made using the payment methods supported by the platform. Currently accepted payment methods include bKash, Nagad, Rocket, and Upay. gmene may add or remove supported payment methods at any time, and updates will be reflected in the Payments section of the platform.

The minimum deposit amount is ৳200. Maximum deposit amounts vary by payment method and may be subject to daily or weekly limits as specified within the platform's cashier section.

All deposits must be made from payment accounts registered in the name of the gmene account holder. Third-party deposits — where the payment account belongs to a person other than the registered player — are strictly prohibited. Any deposit identified as originating from a third-party account may be reversed and the associated player account may be suspended pending investigation.

gmene does not charge any processing fee for standard deposits. However, your mobile financial service provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges, for which gmene accepts no responsibility.

Deposit funds are credited to your BDT wallet in real time upon confirmation from the payment provider. In the event of a delay, players should contact [email protected] with proof of transaction before submitting a chargeback or dispute with their payment provider.

gmene reserves the right to refuse, delay, or reverse any deposit that it has reasonable grounds to believe is associated with fraudulent activity, money laundering, or any other illegal conduct.

Withdrawal requests may only be made to a payment account registered in the same name as the gmene account. gmene will not process withdrawals to third-party accounts.

The minimum withdrawal amount is ৳500. Withdrawal amounts are limited to the available real funds balance in your BDT wallet. Bonus funds are not withdrawable until all applicable wagering requirements have been satisfied in full.

All withdrawal requests are subject to KYC verification. Players who have not previously completed identity verification will be required to submit acceptable documentary evidence before their first withdrawal is processed. KYC documents typically include a valid government-issued photo ID (National ID card, passport, or driving licence) and proof of the deposit payment method used.

Standard withdrawals are processed within 24 hours of approval. Processing times may extend during periods of high volume or where additional verification is required. gmene does not guarantee same-day processing in all cases.

gmene reserves the right to carry out enhanced due diligence checks on withdrawal requests above certain thresholds and to delay processing pending satisfactory completion of such checks. Players will be notified by email if their withdrawal is subject to an extended review period.

Fraudulent chargeback requests — where a player initiates a reversal of a deposit with their payment provider while retaining winnings generated from that deposit — constitute a serious breach of these terms and will result in account closure, recovery of all related winnings, and, where applicable, referral to relevant authorities.

gmene offers various promotional bonuses to registered players, including but not limited to welcome deposit bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions tied to events such as Eid, BPL season, and the ICC T20 World Cup.

Each promotion is subject to its own specific terms, including eligibility criteria, minimum qualifying deposit, wagering requirement, time limit, and game contribution rates. These specific terms are published on the relevant promotion page and form part of this agreement when a player opts into a promotion.

General bonus conditions that apply to all gmene promotions unless otherwise stated include:

• Only one welcome bonus may be claimed per player, per household, and per verified payment account.
• Bonus funds are credited separately from real funds. Real funds are wagered first; bonus funds are used subsequently unless the promotion specifies otherwise.
• Wagering requirements must be completed within the time period specified for each offer. Bonus funds and associated pending winnings will expire if wagering is not completed within the allotted time.
• Different game categories contribute at different rates toward meeting wagering requirements. Slots typically contribute 100%; live casino, table games, and sports bets may contribute at a lower rate. Specific contribution rates are listed on each promotion page.
• gmene reserves the right to withdraw any bonus offer, amend its terms, or cancel a player's participation in a promotion if there is evidence of bonus abuse, exploitation of promotional terms, or violation of any part of these Terms & Conditions.
• Bonuses may not be transferred, sold, or exchanged for real funds outside of the standard withdrawal process following full wagering requirement completion.

Players who suspect a promotional offer has not been correctly credited to their account should contact [email protected] within 72 hours of the qualifying event with relevant transaction details.

gmene offers a range of gaming and betting products, including live casino games (powered by Evolution Gaming and Ezugi), slots (powered by Pragmatic Play, Microgaming, and NetEnt), fishing games (including Bombing Fishing), Mini Baccarat, and cricket and sports betting via the gmene sportsbook.

Each game and betting market is governed by its own specific rules, which are displayed within the game interface or betting section. Players are responsible for understanding the rules of each game or market before placing a wager. Ignorance of game rules does not entitle a player to a refund of losses.

In the event of a technical failure or malfunction during a game session — including disconnection, software error, or platform outage — the outcome of any incomplete round will be determined in accordance with the game provider's standard malfunction policy. Bets placed during a confirmed malfunction may be voided and stakes returned at gmene's discretion.

For sports betting, gmene reserves the right to void any bet placed at odds that were manifestly incorrect due to a pricing error, software glitch, or data feed failure. Affected players will be notified and their stakes returned.

All cricket betting markets on gmene — including BPL, IPL, ICC T20 World Cup, and international fixtures involving the Bangladesh Tigers — are settled in accordance with the official result declared by the relevant governing body. In the event of an abandoned or suspended match, settlement rules applicable to each specific market will apply as specified in the sportsbook rules section.

gmene operates on a real-money basis only. There are no free play or demo modes for live casino tables. Slot games may offer demo play where the game provider supports it, but demo play does not generate real winnings or contribute to wagering requirements.

The following conduct is strictly prohibited on the gmene platform. Engagement in any prohibited conduct will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Collusion: Coordinating with other players to gain an unfair advantage in any game, tournament, or betting market.
• Automated betting: Using bots, scripts, artificial intelligence tools, or any automated software to place bets or interact with the platform without human input in real time.
• Arbitrage abuse: Systematic exploitation of bonus offers, free bets, or promotional mechanics in a manner inconsistent with the spirit of normal recreational play.
• Chargeback fraud: Initiating a payment reversal with a financial institution for a deposit that has been used to generate winnings on the platform.
• Money laundering: Using the gmene platform to deposit, transfer, or withdraw funds for any purpose other than genuine gaming entertainment.
• Identity fraud: Registering under a false name, using another person's identity documents, or providing any fraudulent verification information.
• Exploitation of software errors: Knowingly taking advantage of a software bug, pricing error, or platform malfunction to generate winnings that would not have been possible under correct platform operation.
• Underage gaming: Registering or playing on gmene while under 21 years of age, or allowing a person under 21 to access your account.

gmene employs automated fraud detection and manual review processes to identify prohibited conduct. Players found to have engaged in prohibited conduct waive all rights to any funds held in their account at the time of suspension.

gmene is committed to promoting responsible gaming among all players on the platform. The following responsible gaming tools are available to every registered gmene account holder and can be activated or adjusted at any time through the account settings dashboard:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount that can be deposited into your account. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period before activation.
• Session Time Controls: Set a maximum continuous play duration. You will receive an on-screen notification when your session limit is approaching and will be automatically logged out when it is reached.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the gmene platform. During a self-exclusion period, your account will be suspended, you will not receive any promotional communications, and you will not be able to log in. Permanent self-exclusions cannot be reversed.
• Cooling-Off Period: Take a short break of 24 hours, 48 hours, or 7 days from the platform without committing to full self-exclusion.

To activate any responsible gaming tool, log into your account, navigate to the Responsible Gaming section of your account dashboard, and follow the on-screen instructions. Alternatively, contact [email protected] and our team will assist you promptly.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to make use of the self-exclusion tool and to seek professional support. gmene is strictly for adults aged 21 and above. Gambling should be treated as entertainment, not as a source of income.

gmene collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at gmene.io/privacy-policy and forms part of this agreement by reference.

By registering for a gmene account, you consent to the collection and processing of your personal data for the purposes of account management, KYC verification, fraud prevention, responsible gaming compliance, and the delivery of promotional communications where you have opted in to receive them.

gmene will never sell your personal data to unaffiliated third parties for marketing purposes. Data may be shared with payment service providers (bKash, Nagad, Rocket, Upay), game content providers, and regulatory or law enforcement authorities where required by applicable law.

All personal data transmitted to and from the gmene platform is protected by 256-bit SSL encryption. Password data is stored using industry-standard one-way hashing and is never held in a readable format by any gmene staff member.

All content on the gmene platform — including but not limited to the gmene brand name, logo, website design, layout, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of gmene or its licensed content providers and is protected by applicable intellectual property law.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, display, reverse-engineer, or create derivative works from any part of the gmene platform without express written permission from gmene.

Game content made available on gmene — including slot games from Pragmatic Play, Microgaming, and NetEnt, and live casino streams from Evolution Gaming and Ezugi — is the intellectual property of the respective game providers and is governed by their applicable licensing terms. gmene facilitates access to this content under licence and does not claim ownership of third-party game intellectual property.

To the maximum extent permitted by applicable law, gmene's total liability to any player arising out of or in connection with the use of the platform — whether in contract, tort, negligence, or otherwise — shall not exceed the total value of real funds deposited by that player in the 30 days immediately preceding the event giving rise to the claim.

gmene is not liable for:

• Any loss of profits, winnings, business, data, or goodwill arising from the use of or inability to use the platform.
• Interruptions to the platform caused by scheduled maintenance, emergency technical work, internet infrastructure failures, or events outside gmene's reasonable control.
• Losses resulting from a player's failure to maintain the security of their account credentials.
• Technical malfunctions in a player's device, browser, or internet connection that affect their ability to access or use the platform.
• Decisions by payment service providers to restrict, delay, or block transactions associated with a player's account.

Nothing in these Terms & Conditions shall limit gmene's liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

gmene reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for reasons including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Provision of false or misleading registration or KYC information.
• Engagement in any prohibited conduct as defined in Section 9 of these terms.
• Failure to complete identity verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or any other illegal conduct.
• Receipt of a self-exclusion request submitted by the account holder.
• A change in applicable law or regulation that affects gmene's ability to offer services to a particular player or jurisdiction.

Where an account is closed by gmene due to a breach of these terms, any balance remaining in the account — including both real funds and bonus funds — may be forfeited. Where an account is closed for administrative reasons unrelated to player misconduct, any verifiable real funds balance will be returned to the player via the original deposit method following KYC completion.

Players wishing to close their account voluntarily may do so at any time by contacting [email protected]. Voluntary account closure requests are processed within 5 working days.

gmene reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, gmene will update the effective date shown at the top of this document. Where changes are significant, gmene may also notify registered players via email or an in-platform notification.

It is the responsibility of each player to review the Terms & Conditions periodically to remain informed of any updates. The most current version of these terms will always be accessible at gmene.io/terms-conditions.

Continued use of the gmene platform following the publication of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the platform and contact [email protected] to request account closure.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need to exercise any right referenced in this document, please contact the gmene support team using the details below:

• Email: [email protected]
• Response Language: English
• Support Hours: 24 hours a day, 7 days a week
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

gmene aims to acknowledge all support enquiries within 24 hours and to resolve standard account queries within 3 working days. Complex complaints involving account investigations or KYC disputes may require additional time. Players will be kept informed of progress throughout the resolution process.

Please note that the support email address above is for text correspondence only. gmene does not operate a telephone helpline. Do not send sensitive documents (such as ID scans) to this address unless specifically requested by a gmene support agent as part of a verified KYC process.